Bank of America. Congress recently passed a law capping the fees that banks could charge merchants who accepted debit cards. To make up the lost revenue, Bank of America announced it would charge customers $5 per month to use their cards (several other banks proposed their own fees).
People were outraged, and more than 300,000 signed a petition at Change.org. Result: last week Bank of America decided to drop the fee. A statement from co-chief operating officer David Darnell said, “We have listened to our customers very closely.”
Netflix. Remember when Netflix decided to separate its old DVD-by-mail service from its video-streaming service? Customers who wanted both services faced a 60% rate hike, and the hassle of managing two separate accounts. People howled.
Netflix lost 800,000 subscribers in the third quarter. Its stock price tanked. Result: CEO Reed Hastings has kept the price increase (alas), but pulled the plug on two separate services, giving people back the convenience of a unified Netflix service.
You Asked, They Fixed Comments
- By DailyWorth Team
- November 07, 2011
Even if most of us will never occupy Wall Street, ordinary folks can still have a powerful impact on corporate policies. Some recent victories worth noting:
Tagged in: Budgeting
How to Stock Your Bar CartHow to Stock Your Bar Cart
Work Moves That Get NoticedWork Moves That Get Noticed
26 Books Better Than 'Gone Girl'26 Books Better Than 'Gone Girl'
How to Get Through Work With a HangoverHow to Get Through Work With a Hangover
Why Hiring a Housekeeper Can Change Your LifeWhy Hiring a Housekeeper Can Change Your Life